HX In the News: ChatGPT’s trustworthiness problem

ChatGPT’s trustworthiness problem

ChatGPT has changed the way people work, but is it losing trust with its users?

Maria Diaz explored that question in an article on ZDNet. Drawing on insights from HundredX, Diaz showed that users are becoming more wary of AI-powered tools, even as they play a greater role in our personal and work lives.

A restaurant with tables and chairs outside of it.

HundredX data shows ChatGPT is poised for growth, with a relatively high Usage Intent score -- about 40% of early ChatGPT adopters say they plan on using the tool more over the next year, while just 10% say they plan on using it less. Still, as Diaz highlighted in her report, data from “The Crowd” indicates users dislike ChatGPT’s trustworthiness and security far less than that of older productivity tools, including Microsoft Office, DocuSign, and Zoom.

HundredX Founder and CEO Rob Pace noted in the article that “How ChatGPT approaches initial customer feedback will play a huge role in not only how it is perceived but also its impact on society.”

Crowd-Powered Business Advantage

Leveraging the power of The Crowd, HundredX continuously monitors consumer perceptions, providing businesses with essential information to maintain their market position. We tap into real consumer feedback to understand industry trends like fast fashion, as one example. With our extensive coverage of 80+ industries and 3,000+ brands, we analyze the collective opinions of everyday customers to uncover what really matters to them. Moreover, we evaluate how their priorities influence purchasing decisions and attitudes towards businesses. These insights empower business leaders to craft customer-focused strategies and gain a competitive edge in their markets.

Please contact our team for a deeper look at HundredX's productivity and AI tools data, which includes more than 130,000 pieces of customer feedback across 87 tools.

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