Following a backlash over its Pride Month collection, Target is beginning to show signs of recovery in its growth outlook versus other superstores. This trend is reminiscent of Bud Light's gradual recovery in our data after its marketing controversy.
Target experienced a 9% decrease in Purchase Intent1,2 from April through August, but recent data points to a turnaround with a 2% increase through October. On the other hand, Walmart has been relatively unchanged, the same as other superstores BJ’s, Sam’s Club, and Costco.
Examining 155,000 pieces of customer feedback across 8 superstore brands and more than 180,000 pieces of feedback across 62 grocery brands, October 2022 through October 2023, we find:
- Walmart saw a slight Purchase Intent increase (+1%) during Target’s decline. It’s been holding steady since Target’s recovery.
- Gen-Z and Millennials are driving Target’s recovery; Purchase Intent among this age group rebounded 4% since August compared to the 2% by older generations.
- Target’s grocery business is also showing signs of Purchase Intent improvement, while Whole Foods has been declining since April.
- While customers view Target’s prices less favorably than competing stores, they are slowly warming to its prices.
Price favorability3 rose 3% for Target since August, reflecting credit from customers for price cuts, while Walmart fell 1%.
Please contact our team for a deeper look at HundredX's superstore data, which includes more than 320,000 pieces of customer feedback across over 8 companies within the sector, including over 100,000 on each Walmart and Target.
- All metrics presented, including Net Purchase Intent (Purchase Intent) and Net Positive Percent / Favorability, are presented on a trailing three-month basis unless otherwise noted.
- Purchase Intent represents the percentage of customers who expect to spend more with that company over the next 12 months, minus those who intend to spend less. We find businesses that see Purchase Intent trends gain versus the industry or peers have often seen revenue growth rates, margins, and/or market share also improve versus peers.
- HundredX measures Net Favorability towards a driver of customer satisfaction as Net Positive Percent (NPP), which is the percentage of customers who view a factor as a positive (reason they liked the products, people, or experiences) minus the percentage who see the same factor as a negative
Strategy Made Smarter
HundredX works with a variety of companies and their investors to answer some of the most important strategy questions in business:
- Where are customers "migrating"?
- What are they saying they will use more of in the next 12 months?
- What are the key drivers of their purchase decisions and financial outcomes?
Current clients see immediate benefits across multiple areas including strategy, finance, operations, pricing, investing, and marketing.
Our insights enable business leaders to define and identify specific drivers and decisions enabling them to grow their market share.
Please contact our team to learn more about which businesses across 75 industries are best positioned with customers and the decisions you can make to grow your brand’s market share.
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HundredX is a mission-based data and insights provider. HundredX does not make investment recommendations. However, we believe in the wisdom of the crowd to inform the outlook for businesses and industries. For more info on specific drivers of customer satisfaction, other companies within 75+ other industries we cover, or if you'd like to learn more about using Data for Good, please reach out: https://hundredx.com/contact.
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